Terms of Service

1. Introduction

Welcome to Liora, an AI companion service provided by NeuroKind Parent Support Pty Ltd, trading as Liora (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the Liora website and AI chat service (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Liora is an AI-powered companion designed to provide general support, information, and guidance for parents and carers of neurodivergent children. The Service includes:

• AI chat functionality for parenting support and guidance
• Child Profile to personalise support with your child's specific needs, diagnoses, and sensory triggers
• Experiences Journal to log and track patterns in your child's responses and triggers
• Parent Toolkit with practical, AI-generated strategies for common situations
• School Meeting Prep to help you prepare for IEP reviews, EHCP meetings, and school conversations
• Daily Check-in to track your wellbeing as a parent or carer
• Voice Mode for spoken conversations with Liora (Plus subscribers)
• Educational blog content about neurodivergent parenting
• Free resources and guides
• Links to professional coaching services through NeuroKind

Subscription Tiers

Liora operates on a freemium model with the following tiers:

• Free: Limited daily chat messages, one child profile, limited journal entries, and access to a subset of features
• Plus: Unlimited chat, unlimited journal entries, Voice Mode, Parent Toolkit, School Meeting Prep, and pattern analysis
• Founding Member: All Plus features at a reduced rate, locked in permanently for early supporters

Subscription pricing varies by region. Current pricing is displayed on our Pricing page.

3. Important Disclaimers

Always consult with qualified professionals (paediatricians, psychologists, occupational therapists, speech pathologists, educators, etc.) for decisions affecting your child's health, development, and education.

4. Crisis and Emergency Situations

5. Eligibility

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service in any way that violates any applicable law or regulation
• Attempt to manipulate, hack, or exploit the AI system
• Use the Service to generate harmful, abusive, or inappropriate content
• Impersonate any person or entity
• Interfere with or disrupt the Service or servers
• Use automated scripts to access the Service excessively
• Allow others to access or use your account (each account is personal to one individual and authenticated via magic link email)
• Use the Service for commercial purposes without our written consent

7. AI Limitations

Liora is powered by artificial intelligence and has inherent limitations:

• Responses are generated based on patterns in training data and may not always be accurate or appropriate for your specific situation
• The AI may occasionally produce incorrect, incomplete, or outdated information
• The AI cannot access external websites, databases, or real-time information
• Conversations are not reviewed by human professionals unless you specifically engage Liora coaching services

You are responsible for evaluating the appropriateness and accuracy of any information provided by Liora before acting on it.

8. User Content

When you provide content through the Service (such as chat messages, child profiles, and journal entries), you retain ownership of that content. However, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, and process your content for the purpose of providing the Service.

We may use anonymised and aggregated data from the Service for research, analytics, and service improvement purposes, but we will never share your identifiable personal information without your consent (except as required by law).

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available” without warranties of any kind
• We do not warrant that the Service will be uninterrupted, secure, or error-free
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from the Service is limited to the amount you paid us (if any) in the 12 months preceding the claim

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws that cannot be excluded or limited.

11. Indemnification

You agree to indemnify, defend, and hold harmless NeuroKind Parent Support Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service or violation of these Terms.

12. Modifications to Service and Terms

We reserve the right to modify or discontinue the Service at any time without notice. We may also update these Terms from time to time. If we make material changes, we will notify you by posting the new Terms on this page with an updated “Last updated” date.

Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

13. Subscriptions, Cancellation, and Termination

If you subscribe to a paid plan (Plus or Founding Member), your subscription is managed through Stripe and will renew automatically at the end of each billing period unless cancelled.

You can cancel your subscription at any time through the Manage Subscription button on your Account page, which opens the Stripe customer portal. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until then.

Some Founding Member accounts were granted manually and are not managed through Stripe. These accounts do not have a recurring billing cycle and do not require cancellation.

If you delete your account from the Account page, any active Stripe subscription will be cancelled and all your data (account details, child profiles, chat history, journal entries, and check-in data) will be permanently deleted. This action cannot be undone.

We may also terminate or suspend your access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact Us

If you have any questions about these Terms, please contact us at:

NeuroKind Parent Support Pty Ltd
Trading as Liora
Email: hello@liorasupport.com
Website: liorasupport.com