Privacy Policy
Last updated: March 2026
Introduction
Liora is a service provided by Liora Support ("we", "us", or "our"). We are committed to protecting your privacy and handling your personal information with care and respect.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Liora, our AI companion service for parents and carers of neurodivergent children.
Information We Collect
Personal Information
When you sign up to use Liora, we collect:
- Your first name
- Your email address
Chat Data
When you use Liora's chat feature, we collect and store:
- Messages you send to Liora
- Responses generated by Liora
- Session information and timestamps
- Feedback you provide (thumbs up/down ratings)
Automatically Collected Information
We use Google Analytics to collect anonymised usage data, including pages visited, time spent on site, and general location (country/city level). This helps us improve Liora's service.
How We Use Your Information
We use your information to:
- Provide personalised AI-powered support and guidance
- Send you the free parenting guide you requested
- Email you conversation transcripts when you request them
- Improve our AI responses and service quality
- Send occasional updates about Liora services (you can unsubscribe anytime)
- Respond to your enquiries and support requests
Third-Party Services
Liora uses the following third-party services to operate:
Anthropic (Claude AI)
Powers Liora's AI responses. Your chat messages are processed by Anthropic's Claude AI. Anthropic's privacy policy applies to this processing.
Resend
Handles email delivery for welcome emails and conversation transcripts.
Google Analytics
Collects anonymised website usage statistics to help us improve our service.
MongoDB
Securely stores your account information and chat history.
Data Storage and Security
Your data is stored securely using industry-standard encryption and security practices. We retain your chat history to provide continuity in your support journey, but you can request deletion of your data at any time.
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with your local data protection authority
Children's Privacy
Liora is designed for parents and carers of neurodivergent children, not for children themselves. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
Important Disclaimer
Liora provides general parenting guidance and emotional support. It is not a substitute for professional medical, psychological, or therapeutic advice. If you or your child are in crisis, please contact Lifeline on 13 11 14 or your local emergency services.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: